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Information for New Parents

Medical Group, Inc.
2243 Mowry Ave., Suite F
Fremont, CA 94538

(510) 797-7766

(510) 797-0595

We are committed to dedication and excellence in providing health care for children. Pediatrics is the specialty of medicine concerned with the medical care of infants, children and teenagers (birth to 21 years of age.) Pediatrics includes the care of sick, as well as preventive health care of children. Your child should be checked regularly to see if he/she is growing well and to receive immunizations against contagious diseases. Drs. Veena and Hari Puri are board certified in Pediatrics, and members of American Academy of Pediatrics. They have treated over 250,000 patients in the last 30 years. All doctors have privileges at Washington and Stanford hospitals.

We provide quality health care in a warm and caring environment located in a state-of-the-art facility. Our goal is to provide the best quality care. We believe in patient oriented care. We want you to feel very comfortable in our office. The exam rooms are bright and cheerfully decorated and we have overhead soft music, so our patients feel more at ease. Our team of excellent, well-trained and personable staff will provide you with the best care.

Taking care of your children is our top priority. We want you to feel comfortable knowing that your child will receive the highest standard of care. We believe a family’s relationship with their pediatrician should be based on mutual trust and open communication. We expect you to bring us any questions and concerns you have about your child’s health. We will listen to you carefully and then do everything to answer your questions and explain anything you do not understand. We will make every effort to accommodate your wishes and special requests whenever possible.

Pre-natal Consultations
All doctors and our friendly and courteous staff try our best to make your parenthood enjoyable, exciting, and carefree. Patient satisfaction is our motto. We will support you through your child’s health and illness. We would like to involve ourselves in the growing years of your child’s life. You can consider us only a phone call away. Please do not hesitate to call us during working hours at our phone number (510) 797-7766.

There is plenty of educational material, in our waiting room, for your reading pleasure. We have separate waiting areas for well and sick children. We also have Prenatal Consultations at no extra charge. Most of our new patients come to us on the recommendation of our satisfied parents and children. We consider this as one of our highest compliments.

Fees & Insurance
We share your concern about the cost of medical care. Our fees are standard for pediatrics in this area. Information about charges is available upon request. Payment is expected at the time of visit, although prior arrangements may be made in advance with the bookkeeper. We have contracts with many insurance companies, but if we do not have a contract with your insurance company we will provide you with an attending physician’s statement so you can bill your insurance company for reimbursement. As soon as you have your new baby, please remember to call your insurance as soon as possible. Once you add the baby to your insurance, please give us the confirmation. You will be responsible for payment of services not covered by your insurance. To find out if our services are covered by your plan, please call our billing department. Click here for information about insurances we accept in our office.

Travel Information
Travel to India and outside countries requires special precautions and some special shots. We have a separate handout for travel immunizations/precautions. So whenever you think about traveling outside the United States, please consult us as soon as possible so that we can help you with taking care of the necessary precautions for your travel and help make it safe and enjoyable. Click here for more information about Travel and Immunization.

Infant Nutrition/Diet
Nutrition is a very important subject for the parents during infancy. Doctors at Puri Pediatrics believe and endorse breast feeding very strongly. Dr. Veena has been counseling mothers for more than 30 years regarding breast-feeding, and offers lactation consultation. Breast milk is the best milk feeding for your baby and should be continued for as long as possible. Your doctors recommend and support breast-feeding. Additional help including in-office consultation for lactation is available upon request. Should you decide to discontinue breast-feeding, we’d be happy to recommend formula milk for your baby. Whether you are breast-feeding or bottle feeding your baby, feeding changes should be based on your doctor’s recommendation.

We have special handouts for vegetarian meals and other information on nutrition. Please see the doctor for more information.

Medication refills are handled only during regular office hours. Call your pharmacy for refills before you have used all of your medication, at least 24 hours for authorization to refill the prescription. In certain circumstances, a repeat office visit may be required before the medication is refilled. Try to anticipate your medication needs before weekends and holidays. Please do not ask us to prescribe medication by phone for illnesses we have not had an opportunity to evaluate in person. Potential medical risk far outweighs any advantage gained in convenience.

Medical Records
All medical records are kept strictly confidential and will not be disclosed without your written permission. If your child is a new patient to this office, please sign a Release of Records form at the front desk for us to obtain medical records from your child’s previous doctor.

Illnesses and Injuries
Most children get sick at one time or another. Minor illnesses like colds and coughs are common. This is especially true for children who are in child care or school, where they may be exposed to more infections from other children. It is also common for children to have many minor injuries, as well as other medical problems that will need your pediatrician’s attention. If you are not sure your child needs to see the pediatrician, always call his or her office. The office staff can often tell you over the phone if your child needs to be seen and, if so, can set up an appointment.

The office hours are Monday-Friday 9:00 am to 5:00 pm. For your convenience, and same-day appointments are available upon request. We leave adequate space in the schedule to accommodate sick patients who need to be seen right away. The earlier in the day you can call for an appointment, the easier it will be to obtain a convenient time. If you need to have more than one child seen, please notify the office prior to your appointment time. Except for emergencies, office visits are by appointment only.

When scheduling a well-child appointment, please call a few weeks in advance so that a convenient time may be set up for you. Please call 24 hours in advance to cancel your appointment to avoid cancellation charge. This courtesy allows us to offer the appointment to another patient.

Examination Schedules
We follow the schedule recommended by the American Academy of Pediatrics. Infants are examined about six times in the first year, and two or three times in the second year. We recommend yearly physical exams to the age of five or six. After this age, complete physical exams can be given less frequently if there are no ongoing health problems. Physical exams are generally required at 2 or 3-year intervals for purposes of camp or sports. A good way to remember complete physical examinations is to schedule them at about the time of your child’s birthday. Please bring your child’s immunization record during all visits.

Emergency Calls
Fortunately, true emergencies are rare, but when they do occur they demand prompt action. We suggest that in a true emergency the child’s needs be best served by taking him/her directly to the hospital emergency room nearest to your home. Proper equipment is available there, and a physician trained in emergency care is available 24 hours a day. The hospital will be able to reach your physician when necessary. If the emergency is life threatening, call 911.

Baby Care Manual